Shipping & Returns
Shipping Policy
Return & Exchange Policy
Your 100% satisfaction is important for us. We offer a 15-day Return & Exchange Policy:
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If a product gets damaged or was faulty upon delivery, we offer a 100% refund.
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Timing: we have a 15-day Return & Exchange Policy, since the day the item was received.
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To be eligible for a return, goods must be unopened, unused, undamaged and accompanied by proof of purchase.
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For returns, please email support@sunsforbees.com with the subject 'Returns' and include your order number, name and the reason for the return.
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We will provide the customer with instructions where to send returned goods. Customers are strongly recommended to get proof of postage when returning goods to avoid "lost packages" situations.
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Please note that customers are responsible for shipping costs of returned items.
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When the returned item is received and inspected, the customer will receive a confirmation email, notifying them about the status of the refund.
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If the refund is approved, then it will be processed and credit will automatically be applied to customer's credit card or original payment method shortly after.